Shipping & Delivery Policy

Last Updated: June 2025

At Noor Fabric House, we want your order to reach you safely, on time, and in perfect condition. This policy outlines everything you need to know about how we process, pack, and deliver your orders across India.

 

1. Shipping Coverage

We currently ship to all serviceable pin codes across India. This includes major cities, Tier 2 and Tier 3 towns, and most rural areas covered by our courier partners.

 

We do not currently offer international shipping. If you are based outside India and wish to place an order, please contact us directly and we will try our best to assist you.

 

2. Shipping Methods & Charges

The following shipping options are available at checkout:

 

Shipping Method	Estimated Delivery	Applicable Orders	Charge
Standard Shipping	5–8 Business Days	All orders below ₹999	₹60 flat
Free Standard Shipping	5–8 Business Days	Orders ₹999 and above	FREE
Express Shipping	2–4 Business Days	Select pin codes only	₹120 flat
Cash on Delivery (COD)	5–8 Business Days	Select pin codes, orders up to ₹3,000	₹40 handling fee

 

Note: Shipping charges and free shipping thresholds are subject to change during sale events or promotional periods. The applicable charge will always be confirmed at checkout before payment.

 

3. Order Processing Time

All orders are processed from our Lucknow warehouse within 1–2 business days of order confirmation and payment clearance.

 

Please note the following:

•         Orders placed before 12:00 PM (IST) on a business day are typically processed the same day

•         Orders placed after 12:00 PM, or on Sundays and public holidays, are processed the next business day

•         During festive seasons (Eid, Diwali, Navratri, etc.) or sale events, processing may take up to 3–4 business days due to high order volumes — we will communicate any delays proactively

•         Customised or stitched orders require an additional 7–14 business days for preparation before dispatch

 

4. Dispatch & Tracking

Once your order is dispatched, you will receive:

•         A shipping confirmation email and/or SMS with your tracking number

•         The name of the courier partner handling your delivery

•         A tracking link so you can monitor your shipment in real time

 

You can also track your order at any time by:

•         Logging into your Noor Fabric House account and visiting 'My Orders'

•         Using the tracking link sent to your registered email or mobile number

•         Contacting our support team via WhatsApp or email with your order ID

 

5. Our Courier Partners

We work with trusted courier partners to ensure safe and timely delivery across India, including:

•         Delhivery

•         Shiprocket network (DTDC, Ekart, XpressBees, Shadowfax, and others)

•         India Post (for remote and non-serviceable areas where private couriers do not reach)

 

The courier assigned to your order is determined automatically based on your delivery pin code and the most efficient available service. You may not be able to request a specific courier partner.

 

6. Delivery Timelines

Estimated delivery timelines from the date of dispatch are as follows:

•         Metro cities (Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune): 3–5 business days

•         Tier 2 cities (Lucknow, Jaipur, Chandigarh, Surat, Nagpur, etc.): 4–6 business days

•         Tier 3 towns and smaller cities: 5–8 business days

•         Remote / hilly / island areas (including parts of J&K, Northeast India, Andaman & Nicobar): 8–14 business days

 

These are estimated timelines and not guaranteed delivery dates. Actual delivery may be affected by courier capacity, weather conditions, public holidays, or other unforeseen circumstances.

 

7. Cash on Delivery (COD)

We offer Cash on Delivery on eligible orders. The following conditions apply:

•         COD is available only on orders up to ₹3,000 and for select serviceable pin codes

•         A handling fee of ₹40 is charged per COD order

•         Please ensure you have the exact amount ready at the time of delivery

•         Repeated COD order cancellations or refusals may result in COD access being restricted for your account

•         COD is not available on customised/stitched orders or during certain promotional periods

 

8. Packaging

Every order from Noor Fabric House is packed with care to protect your purchase during transit:

•         Garments are folded neatly and wrapped in tissue paper to preserve fabric quality

•         Orders are packed in branded poly bags or boxes depending on the order size

•         Delicate items (embroidered pieces, silk fabrics) are given extra protective wrapping

•         Your invoice is included inside the package

 

We are also working towards using more sustainable, eco-friendly packaging materials as part of our commitment to responsible retail.

 

9. Undelivered & Returned-to-Origin (RTO) Shipments

If a delivery attempt is unsuccessful, the courier will typically make 2–3 attempts before marking the shipment as undeliverable. Please ensure:

•         Your delivery address and phone number are accurate at the time of placing the order

•         Someone is available to receive the package, or that a safe drop-off location is specified

 

If your order is returned to us (RTO) due to:

•         Incorrect or incomplete address provided by you

•         Failed delivery attempts with no response from the customer

•         Refusal to accept the package

 

The following will apply:

•         Prepaid orders: We will contact you to arrange re-delivery. Re-shipping charges will apply. If you prefer a refund, the original shipping fee (if any) will be deducted from the refund amount

•         COD orders: No refund will be issued for RTO shipments on COD orders, as the goods were not accepted

 

10. Damaged or Lost Shipments

We take great care in packaging your order. However, if your order arrives damaged or is lost in transit, please follow these steps:

 

For Damaged Delivery:

•         Do not accept the package if it is visibly damaged, tampered, or torn at the time of delivery

•         If you accept a package and find the contents damaged, contact us within 48 hours of delivery with photographs of the outer packaging and the damaged product

•         We will investigate with the courier and arrange a replacement or refund as applicable

 

For Lost Shipments:

•         If your tracking status shows no update for more than 10 business days after dispatch, please contact us

•         We will file a complaint with the courier partner and initiate a trace

•         If the shipment is confirmed lost, we will arrange a replacement or full refund

 

Noor Fabric House is not liable for shipments lost or damaged due to incorrect address details provided by the customer.

 

11. Public Holidays & Festive Season Delays

Our warehouse and courier partners observe national and state public holidays. Orders will not be processed or dispatched on:

•         Republic Day (26 January), Independence Day (15 August), Gandhi Jayanti (2 October)

•         Major state holidays observed in Uttar Pradesh

•         Eid-ul-Fitr, Eid-ul-Adha, Diwali, and other gazetted holidays

 

During peak festive seasons (Eid, Navratri, Diwali, New Year), order volumes are significantly higher. We recommend placing your orders at least 10–12 days in advance to ensure timely delivery for gifting or event purposes.

 

12. Address Changes

If you need to change your delivery address after placing an order, please contact us immediately via WhatsApp or email. Address changes can only be accommodated before the order is dispatched.

 

Once an order has been picked up by the courier, we are unable to modify the delivery address. In such cases, you may need to coordinate directly with the courier partner using your tracking number.

 

13. Contact Us

For any shipping or delivery related queries, please reach out to us — we typically respond within a few hours during business hours:

 

Noor Fabric House

Women's Fashion & Fabric | Lucknow, Uttar Pradesh, India

Email: support@noorfabrichouse.com

WhatsApp: +91 XXXXX XXXXX

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST